Terms & Conditions

The Legal Part

Terms & ConditionsYou (the ‘Customer’/’You’/’Your’) must agree to these terms and conditions before ordering from Wimbledon Training Services Ltd. (WTS LTD.) for Compliance Qualifications (‘we’ ‘us’ ‘WTS LTD.’).

Clicking on the ‘place order’ button indicates that you agree with all terms and conditions stated herein. You should read these terms and conditions before placing an order, they contain important information.

We have tried to state our terms and conditions as clearly as possible, however, if you have any queries at all about these terms and conditions, please do not hesitate to contact us.

Contents:

Terms

Who we are

E-mail and attachments

Order process

Delivery

The goods

On-screen Assessment Platform

Digital downloads

Copyright

Prices and payment

Delivery

Liability

Refunds, Cancellation, and Credit Notes

Termination

Personal information and data protection

Credit/ debit card payment

Assignment

Force majeure

General

Communications

Definitions

In these Conditions, the following definitions apply:

Centre Agreement means, if applicable, the agreement entered into between you and Wimbledon Training Services Ltd.(WTS LTD setting out: 

(a) the various policies you agree to adhere to as part of the agreement; 

(b) the rights and obligations of Wimbledon Training Services Ltd.(WTS LTD; and 

(c) your rights and obligations;

The Contract has the meaning set out in clause 4.5;

Digital Downloads means training materials (including but not limited to encompass books, presentations, and videos) available for purchase and download on the Wimbledon Training Services Ltd.(WTS LTD Website;

Goods means the goods purchased by you in accordance with the Contract;

Insolvency Event means a party: (i) enters liquidation; (ii) has a receiver, liquidator, administrator, trustee or an individual with a similar role appointed over any of its assets; (iii) proposes to make arrangements with its creditors or goes into liquidation; or (iv) suffers an event which, under the law of any jurisdiction, is equivalent to any of the acts or events specified above;

On-screen Assessment Platform means the online software application which may be provided to you by Wimbledon Training Services Ltd in accordance with the Contract;

Terms means these terms and conditions as amended from time to time together with any special terms agreed in writing between you and Wimbledon Training Services Ltd.(WTS LTD ;
Website means the Wimbledon Training Services Ltd.(WTS LTD Website at www.wimbledontraining.co.uk; and

Working Day means a day (other than a Saturday, Sunday or a public holiday) 

Terms

Subject to any variation under clause 3, the Contract (as defined below) shall be on these Terms and the Privacy Policy (as defined below) to the exclusion of all other terms and conditions (including any terms or conditions which you purport to apply under any purchase order, confirmation of the order, specification or other documents). No terms or conditions endorsed on, delivered with, or contained in your purchase order, confirmation of the order, specification or other documents shall form part of the Contract simply as a result of such document being referred to in the Contract.

These Terms apply to all WTS’s sales of Goods to you and any variation to these Terms and any representations about the Goods shall have no effect unless expressly agreed in writing and signed by a director of WTS. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of WTS which is not set out in the

Contract.

Who we are

Wimbledon Training Services Ltd.(WTS LTD can be contacted directly by any of the means below:

2.1 Mail

UK Office

WTS LTD.

Falcon House

19 Deer Park Road 

Wimbledon 

London
SW19 3UX

2.2 Telephone

UK – 02038934102

2.3 Email

UK – info@wimbledontraining.co.uk

2.4 Contacts

Managing Director – Rezene Debesu

Email and attachments

3.1 Wimbledon Training Services Ltd. will not send you an email with an attachment unless you specifically request it. We will not ask you to confirm any of your details by email. Should you receive an email with an attachment indicating that it is from Wimbledon Training Services Ltd.(WTS LTD, and you have not specifically asked for the attachment, you should not open it as it may not be from us.

3.2 All of Wimbledon Training Services Ltd.(WTS LTD e-mail enabled computers are running up-to-date antivirus software. Although every reasonable effort has been made to ensure that our computers are virus-free, we cannot be held responsible for any loss or damage to computers or other equipment caused by opening a file from, or indicating that it is from, Wimbledon Training Services Ltd.(WTS LTD).

Delivery

5.1 Unless a specific agreement has been made, the following will apply:

5.1.1 for orders within mainland UK received before 17:00, the Goods will normally be dispatched the following Working Day. Orders will normally be dispatched using a 2 Working Day service. It should normally take no longer than 4 Working Days to receive the Goods. If you have not received the Goods within 4 Working Days please contact us; and

5.1.2 for orders outside the UK, delivery charges may be shown as £0.00. You may be contacted before shipping to confirm the delivery costs.

5.2 If the delivery arrangements differ from above, you will be informed at the point of order, or by email as close as possible to the time of ordering.

The Goods

6.1 All Goods are subject to availability. As a result of continuous product improvement, the specification or design of Goods may vary from that shown. Any samples, drawings, descriptive matter, or advertising produced by WTS and any descriptions contained on the Website are produced for the sole purpose of giving an approximate idea of the Goods referred to in them. They shall not form part of the Contract nor have any contractual force.

6.2 It is your responsibility to ensure the suitability of the Goods offered for any particular purpose prior to purchasing the Goods.

The On-screen Assessment Platform

7.1 Wimbledon Training Services Ltd.(WTS LTD) may during, and subject to the terms of, the Contract make available to you the On-screen Assessment Platform so that you can offer your customers the means to take examinations online.

7.2 Wimbledon Training Services Ltd.(WTS LTD shall use reasonable endeavours to procure that the On-screen Assessment Platform is available for use by you 24 hours a day, seven days a week, subject to any planned, unscheduled, and emergency maintenance of the On-screen Assessment Platform.

7.3 Wimbledon Training Services Ltd.(WTS LTD warrants that it has and will maintain all necessary licences, consents, and permissions necessary to provide you with the On-screen Assessment Platform.

7.4 You shall be responsible for ensuring that your network, hardware, and systems are capable of using and/or are compatible with the On-Screen Assessment Platform.

7.5 Subject to clause 12.3 and without prejudice to clause 12.4, the obligation at clause 7.2 shall not apply to the extent that any delay or failure of the On-screen Assessment Platform is caused by your use of the On-screen Assessment Platform contrary to Wimbledon Training Services Ltd.(WTS LTD instructions (or contrary to clause 7.4), or modification or alteration of the On-screen Assessment Platform by any party other than WTS or WTS’s duly authorised contractors or agents.:

7.5.1 does not warrant that your use of the On-screen Assessment Platform will be uninterrupted or error-free, or that the On-screen Assessment Platform will meet your requirements; and

7.5.2 is not responsible for any delays, failures (whether in whole or in part) of the On-screen Assessment Platform, or for any losses, claims, costs, expenses, or damages resulting from any such delays or failures whether caused by WTS or any third party.

7.6 It is WTS’s recommendation that you hold hard copies of assessments in reserve to mitigate the risk of the failure of the On-screen Assessment Platform. Hard copies are available from WTS on request.

Digital Downloads

8.1 The content of our Digital Downloads do not constitute advice and should not be relied upon by you when making or refraining from making any decision.

8.2 Subject to clause 12, we will not be liable to you for any economic loss, loss of profit, loss of business, loss of data, loss of revenue, depletion of goodwill, or otherwise, in each case whether direct, indirect, or consequential, or any claims for consequential compensation whatsoever that arise out of or in connection with the content, purchase and/or download by you of:

8.2.1 the Digital Download; and/or

8.2.2 materials the same as or similar to the Digital Downloads that are not provided or created by WTS.

Copyright

9.1 You acknowledge and agree that WTS and/or its licensors own all intellectual property rights in the Goods. Except as expressly stated herein, the contract does not grant you any rights to, or in, patents, copyright, database right, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences in respect of the Goods.

9.2 Subject to clause 3, no part of any publication, training materials, CD ROM, DVD, video production, or any of WTS’s works may be reproduced by you. These works may not be stored in a retrieval system, or transmitted in any form or by any means electronic, photocopying, recording, or otherwise without prior written consent from WTS.

9.3 Notwithstanding clause 2, if the Goods you purchase from us include a Digital Download, you shall be entitled to download and use such Digital Downloads from the Website without a licence from us. All intellectual property rights in such Digital Downloads, as between you and us, shall be owned by us both before and after purchase by you of the Digital Download.

9.4 Goods provided to you on a preview-only basis must not be used for training purposes until you purchase such Goods and/or must not be provided to and/or made accessible to any third party.

10.2 All prices in our catalogue, leaflets, and on the Website are in GBP, exclude VAT and delivery, and were correct when published. We reserve the right to change the advertised price before an order is placed. You shall be notified of such amended price prior to purchasing the Goods.

10.3 If you fail to make any payment due to WTS under the Contract by the due date for payment, Highfield may charge interest at the higher of either 3% above Barclays Bank plc base rate or the rate as set out in the Late Payments of Commercial Debts Regulations. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amounts, whether before or after judgement. You will pay the interest together with the overdue amount.

10.4 Title to the Goods shall not pass to you until the earlier of:

10.4.1 WTS receives payment in full (in cash or cleared funds):

10.4.1.1 for the Goods; and

10.4.1.2 for any other goods and services that WTS has supplied to you in respect of which payment has become due, in which case title to the Goods shall pass at the time of payment of all such sums; and

10.4.2 you resell the Goods, in which case title to the Goods shall pass to you at the time specified in clause 6

10.5 Without prejudice to clause 5, Goods returned to WTS without agreement or in a damaged condition will be rejected and returned to you at your cost.

10.5.1 store the Goods separately from all other goods and ensure the Goods are readily identifiable as WTS’s property;

10.5.2 not remove, deface or obscure any identifying mark or packaging on or relating to the Goods;

10.5.3 maintain the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;

10.5.4 notify WTS immediately if it becomes subject to an Insolvency Event; and

10.5.5 and WTS shall have the right (acting reasonably) to enter your premises or a third party’s premises where the Goods are stored to assess your compliance with clauses 10.5.1 to 10.5.5, in which case you agree to provide all cooperation and information reasonably requested by WTS such information relating to the Goods as WTS may require from time to time,

10.6 Subject to clause 10.7, you may resell or use the Goods in the ordinary course of business (but not otherwise) before WTS receives payment for the Goods. If you resell the Goods before that time:

10.6.1 you do so as principal and not as WTS’s agent; and

10.6.2 title to the Goods shall pass from WTS to you immediately before the time at which you resell the Goods.

10.7 If before title to the Goods passes to you, you become subject to an Insolvency Event then, without limiting any other right or remedy Highfield may have:

10.7.1 your right to resell the Goods or use them in the ordinary course of business ceases immediately; and

10.7.2 WTS may at any time:

10.7.2.1 require you to deliver up all Goods in your possession that have not been resold, or irrevocably incorporated into another product; and

10.7.2.2 if you fail to do so promptly, enter any of your premises or any premises of a third party where the Goods are stored in order to recover them.

10.8 WTS may, at its option, terminate your right to resell or use the Goods as set out in clause 10.6, in which case WTS shall have the right to enter any of your premises or any premises of a third party where the Goods are stored in order to recover them.

Delivery

11.1 For delivery timescales please refer to clause 5.

1.11.2 Risk of loss or damage to the Goods shall pass to you upon delivery whether or not the Goods have been paid for.

11.3 Without prejudice to clause 13, damage to Goods must be noted at the time of delivery and claims must be notified to WTS within 14 days of delivery to you. Claims for non-delivery of Goods must be notified to WTS within 7 days of the invoice date.

11.4 Without prejudice to clause 13, faulty Goods will be accepted for return within 14 days of delivery to you if they are returned undamaged.

11.5 Without prejudice to clause 13, Goods returned to WTS without agreement or in a damaged condition will be rejected and returned to you at your cost.

11.6 Without prejudice to clause 13, proof of delivery of returned Goods must be retained by you. Returned videos obtained for the preview should be sent by a first-class recorded mail option.

Liability

12.1 This clause sets out WTS’s entire liability to you.

12.2 All warranties, conditions, and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.

12.3 Nothing in the Contract excludes or limits our liability:

12.3.1 for death or personal injury caused by our negligence; or

12.3.2 if applicable under section 2(3), Consumer Protection Act 1987; or

12.3.3 for any matter which it would be illegal for WTS to exclude or attempt to exclude its liability; or

12.3.4 for fraud or fraudulent misrepresentation.

12.4 Subject to clause 12.3:

12.4.1 WTS’s total liability in the contract (including pursuant to an indemnity) arising under or in connection with the Contract, whether in tort (including negligence), breach of statutory duty, misrepresentation, restitution, or otherwise, shall be limited to a sum equal to the price paid or payable by you for the Goods; and

12.4.2 we shall under no circumstances be liable to you for any pure economic loss, loss of profit, loss of business, loss of data, loss of revenue, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.

14.1 WTS may terminate this Agreement immediately if:

(i) the Customer is in material breach of the Contract and, if remediable, has not remedied the breach within 20 (twenty) days of service of a notice requiring remedy of such breach;

(ii) the Customer ceases to trade or is unable to pay its debts, suspends or threatens to suspend the payment of its debts, or enters into an Insolvency Event.

Personal Information and Data Protection

15.1 Please access our Privacy Policy for details as to how we use your personal data, available at https://www.wimbledontraining.co.uk/privacy-and-cookies.

15.2 We will process your personal data in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018.

15.3 Your credit/debit card details will be kept for the duration of the transaction for which they were supplied only. Upon satisfactory completion of the transaction, your credit/debit card details will be removed and destroyed. No record of them will be kept, electronically or otherwise.

Credit/Debit Card Payment

16.1 The secure credit/debit card processing service for this site has been provided by Sage Pay. Your details may be transferred to Sage Pay for the sole purpose of processing any transactions you have instigated.

16.2 Under no circumstances will your credit/debit card information be passed on, sold, or loaned to any third party. Your credit/debit card information is kept for the duration of the transaction in question only. If you are in any doubt, we are happy to take credit/debit card payments over the phone or accept payment by cheque.

16.3 You should ensure that you have established a secure connection before supplying any credit/debit card information. For more information on how to tell if you are viewing a secure or non-secure site, please see your browser’s documentation.

Communications

19.1 All communications between the parties about the Contract shall be in writing and delivered by hand or sent by pre-paid first-class post or sent by email:

19.1.1 (in case of communications to WTS) to its registered office or such changed address as shall be notified to the Customer by; or

19.1.2 (in the case of the communications to the Customer) to the registered office of the addressee (if it is a company) or (in any other case) to any address of the Customer set out in any document that forms part of the Contract or such other address as shall be notified to Highfield by the Customer.

19.2 Communications shall be deemed to have been received:

19.2.1 if sent by pre-paid first-class post, two days (excluding Saturdays, Sundays, and bank and public holidays) after posting (exclusive of the day of posting); or

19.2.2 if delivered by hand, on the day of delivery; or (c) if sent by fax on a Working Day prior to 4.00 pm, at the time of transmission, and otherwise on the next working day. For the international office:

19.3 All communications between the parties about the Contract shall be in writing and sent electronically or by fax, or delivered by courier by hand:

19.4 Communications shall be deemed to have been received:

19.4.1 if sent electronically on a working day prior to 5.00 pm, at the time of sending and otherwise on the next working day;

19.4.2 if sent by courier, two days (excluding Fridays, Saturdays, and public holidays) after posting (exclusive of the day of posting); or

19.4.3 if delivered by hand, on the day of delivery and supported with a signature; or

19.4.4 if sent by fax on a working day prior to 5.00 pm, at the time of transmission, and otherwise on the next working day.

General

20.1 Each right or remedy of WTS under the Contract is without prejudice to any other right or remedy of WTS whether under the Contract or not.

20.2 If any provision, clause, or sub-clause of the Contract is found by any court, tribunal, or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable, or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness, be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.

20.3 Failure or delay by Highfield in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract.

20.4 Any waiver by WTS of any breach of, or any default under, any provision of the Contract by the Customer shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.

20.5 The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.

20.6 The formation, existence, construction, performance, validity, and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.

1. BOOKINGS

1.1 All WTS  prices are subject to change until the customer has made the payment in full or put down a deposit.
1.2 Customers who make the booking via phone, email, or through our website are liable for any balance outstanding (if any), in full.
1.3 All bookings are subject to the availability of spaces and relevant resources.
1.4 Reservations made online can be transferred to any individual who is eligible to attend.
1.5 In the unlikely event it becomes necessary to change the venue of your training. We will notify all candidates via email, text, or telephone at least 24 hours before the start of the course.
1.6 For all identity validation forms used by our awarding bodies and training providers the candidate is to only sign such validation forms if the spelling of their name on such a form is absolutely correct. Please note that failure to do so will result in the candidate being liable for any administration costs charged by the awarding body for correction.
1.7 All customers must provide WTS with correct and accurate information (using clear handwriting) in respect to their names for certification and physical address.

2. CANCELLATIONS & REFUNDS

2.1 Reservations/bookings made online, at one of our centres, or over the phone are non-refundable; courses, course dates, and timing cannot be changed by customers.
2.2 If you need to cancel your course, you will not receive a refund. If you have put down a deposit then the remaining balance will be due.
2.3 No refund will be issued for non-attendance on a course. You will need to make a new booking over the phone, website or in-person at one of our centres.
2.4 In the unlikely event it becomes necessary to cancel your course, damages shall be limited to a full refund of the course fee only.
2.5 All booking confirmation emails are sent automatically to customers and although rare, they can be rejected by the recipient’s email server. If you have not received the joining instructions we advise that you check your spam/junk mail. It is the responsibility of the customer to notify WTS if they do not receive any joining instructions so non-attendance, insufficient ID, or lateness will not be accepted even in this circumstance. Customers will be required to reschedule their training and further charges will incur.
2.6 Please note: Under the Sales of Goods Act/Distance Selling Act/Consumer Contracts Regulations time-specific services such as training and examination events/courses/sessions are exempt from statutory refund rights.

3. RESCHEDULING

3.1 You are required to have the correct ID on you throughout the training, if you fail to provide the correct ID on the course and on the exam day you will need to reschedule your training and you will need to make a new booking.
3.2 You are allowed to reschedule your training free of charge within 24 hours of making the booking, for any rescheduling after this period you will need to make a new booking.
3.3 If you fail to notify us in writing (via email) of non-attendance prior to the course, you are not eligible for a reschedule even if you then contact us within 24 hours of making the booking.
4. SUPPLY OF TRAINING4.1 Course durations/times displayed on any of our websites, emails, and/or other literature are for general guidance purposes only. Due to numerous factors such as individual class sizes, existing knowledge/experience of candidates, and unforeseen circumstances; courses may run for durations/times longer or shorter than advertised. Course coordinators have overall authority/discretion on the exact start and finish times of individual courses.

5. ADMISSION

5.1 100% attendance is a must; any late arrivals are not acceptable.
5.2 Candidates must be eligible to attend the training course you book with us. Please check that candidates meet all criteria before reserving a space on any of our courses. Ineligible candidates will be refused on the day and no refund will be issued.
5.3 Reservations made online can be transferred to any individual who is eligible to attend. This must be authorised by us prior to the course start date.

6. ABUSE

6.1 We do not tolerate any sort of unacceptable behaviour or abusive language towards staff and such behaviour will lead to exclusion/cancellation from the course for which you will not receive a refund.

7. CERTIFICATION

7.1 Customers will be responsible to pay any awarding body charges for replacement certificates. WTS accepts no liability for misplaced certificates. The replacement certificate fee is £45.
7.2 All certificates are delivered via royal mail. Collections can be made by customers with prior notification only.
7.3 Customers can choose from the following three options for Certification delivery:
a) Free collection from our head office.
b) Free Standard Delivery which relates to Royal Mail 2nd Class unrecorded delivery. WTC will not be liable to pay for any damages, including replacement certificate charges, for any claims of lost/misplaced certificates for this service.
c) Recorded Signed For delivery which is charged at £5.50 per certificate. We do not process any claims of lost/misplaced certificates after 30 calendar days from the date of dispatch of certification to clients for this service.
7.4 In the unlikely event your result/certification is delayed by more than 15 working days of the anticipated date without valid explanation by Hurak, damages shall be limited to a full refund of the course fee only. Under no circumstances will WTS  cover any costs of loss of earnings, other training provider course fees, etc.
7.5 Upon receiving certification from the relevant body/department, WTS will notify its customers (learners) via email. We will use the same email address that the customer provided at the time of booking their course on our website, over the phone, or in person. If we do not receive a suitable response to the email within 6 months we will post the certification to the address provided on the course application form by the learner. Please note that due to variables outside of our control, the ‘certification ready’ email we send may end up in your spam/junk mail, therefore, we advise our customers that if the estimated certification turnaround time has passed and you still have not heard from us, you first check your spam/junk mail before contacting us.

8. RESITS

8.1 SIA Security Courses:
– One unit – £40
– Two units – £60
– Three units – £80
* Unlimited PassPlus service for our security courses has a fair usage limit of 5 re-sit sessions including up to 3 different unit exams that can be taken in each session. This translates into PassPlus candidates having the opportunity to sit up to 21 exams including their original attempts without any extra charges.
Please note: PassPlus can only be availed at the time of the initial course booking.

8.2 Personal Licence Course:
– One unit – £45

8.3 CSCS Green Card Course:
– One unit – £50

8.4 First Aid Courses:
– One unit – £50
For other qualifications resit exam fees may vary, please contact us for further information.

9. ASSIGNMENT-BASED QUALIFICATIONS

This relates to all assignment-based qualifications i.e. Level 3 Award in Education & Training, Level 3 Delivery of Conflict Management, etc.
AET: Award in Education & Training
DCM: Delivery of Conflict Management

9.1 Learners must provide their completed assignment within the deadline date for it to be moved on to the marking stage/s.
9.2 If the completed work is not provided within the deadline date learners are inclined to pay an extension fee which is dependent on when the final completed portfolio is submitted.
9.3 Once you receive feedback from your assessor, required changes must be made/completed and sent back within 5 working days.
9.4 Learners are required to complete their work within 5 revisions and for further revisions, a charge will be added.
9.5 Late Portfolio submission fees:
These fees are dependent on the time after the deadline date that is required by learners to hand in their completed work.
– Up to 4 weeks: £75
– Up to 8 weeks: £100
– More than 8 weeks: £225
Please Note:

a) If a candidate’s work requires more than five revisions for any further marking there will be a charge of £15 per revision.
b) Not submitting your amended work within 5 working days to the assessor after receiving feedback will result in a charge of £15.

10. TRAINING PROVIDERS

If you are a training provider and wish to advertise your courses on our website the following applies to you:

10.1 Fees can be paid through debit/credit card, BACS, cheque, etc. All fees must be paid within the agreed period or else your account will be on hold meaning we will not accept any more learners from you, results/certification will not be issued to learners, etc.

11. CORPORATE/IN-HOUSE TRAINING

11.1 If a course is booked for a corporate client at their location, at a training provider’s premises, or any other site the same terms and conditions apply in relation to rescheduling, refunds, resit fees, etc.

Privacy Policy

Wimbledontraining.co.uk Privacy Policy 

Introduction

This Privacy Policy outlines Wimbledon Training Services Ltd. (“we“, “our” or “the Company“) practices with respect to information collected from users who access our website at www.wimbledontraining.co.uk (“Site“) or otherwise share personal information with us (collectively: “Users“).

Responsible authority within the meaning of data protection laws, in particular the General Data Protection Regulation (GDPR): Wimbledon Training Service Ltd. 

User Rights

You may request to: 

1. Receive confirmation as to whether or not personal information concerning you is being processed and access your stored personal information, together with supplementary information. 
2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format. 
3. Request rectification of your personal information that is in our control.
4. Request erasure of your personal information. 
5. Object to the processing of personal information by us. 
6. Request to restrict processing of your personal information by us.
7. Lodge a complaint with a supervisory authority.

However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements. 

If you wish to exercise any of the above rights or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:info@wimbledontraining.co.uk.

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications, and anything else as required by applicable laws and regulations. 
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Grounds for data collection 

Processing of your personal information (i.e. any information which may potentially allow your identification through reasonable means; hereinafter “Personal Information“) Legal grounds and lawful basis-processing personal information, such as consent as legal grounds for lawful processing, a contractual necessity as a lawful basis for processing, lawful processing on the ground of legal obligations, vital interests and lawful personal data processing is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.
When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.
We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 

What information do we collect?

We collect two types of data and information from Users. 

The first type of information is unidentified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).

The second type of information Personal Information, which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

• Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
• We collect the following information:Name, address,billing address,DOB. 
• Registration information: When you register with our Site you will be asked to provide us certain details such as: full name; email or physical address, and other information. 

How do we receive information about you?

We receive your Personal Information from various sources:

• When you voluntarily provide us with your personal details in order to register on our Site;
• When you use or access our Site in connection with your use of our services;
• From third-party providers, services and public registers (for example, traffic analytics vendors).

How is the information used? With whom do we share the information?

We do not rent, sell or share Users’ information with third parties, except as described in this Privacy Policy.
We may use the information for the following:

• Communicating with you – sending you notices regarding our services, providing you with technical information and responding to any customer service issue you may have;
• To communicate with you and to keep you informed about our latest updates and services;
• To internal record keeping 
• For statistical and analytical purposes, intended to improve the Site

In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies, and subcontractors.
In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third-party providers, who may be located in different jurisdictions across the world, for any of the following purposes: 

• Hosting and operating our Site;
• Providing you with our services, including providing a personalised display of our Site;
• Storing and processing such information on our behalf; 
• Serving you with advertisements and to assist us in evaluating the success of our advertising campaigns and help us retarget any of our users;
• Providing you with marketing offers and promotional materials related to our Site and services; 
• Performing research, technical diagnostics or analytics;
• Our website may contain links to other websites of interest, such as course booking ,award bodies,once you used our site and leave , we have no control of the other website,so we are not responsible for the protection and privecy of any information.

We may also disclose the information if we have good reason to believe that disclosure of such information is helpful or reasonably necessary to (i) comply with any applicable law, regulation, legal process, or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 
A “cookie” is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences, and making the interaction between you and our Services quicker and easier. Cookies are also used to help make sure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

The Site uses the following types of cookies:
a. ‘session cookies’, which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 
b. ‘persistent cookies’, which are read-only by the Site, saved on your computer for a fixed period, and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example, to allow us to store your preferences for the next sign-in; 
c. ‘third-party cookies’ , which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.
We use a tool that is based on the Snowplow Analytics technology to collect information about your use of the Site. The tool collects information such as how often users access the Site, which pages they visit when they do so, etc. The tool does not collect any Personal Information and is only used by our Site hosting and operating service provider to improve the Site and services.

Use of script libraries (Google Web Fonts)

In order to present our contents correctly and make them graphically appealing across all browsers, we use script libraries and font libraries such as Google Web Fonts (https://www.google.com/webfonts) on this website. Google Web Fonts are transferred to your browser’s cache to avoid multiple loading. If your browser does not support Google Web Fonts or does not allow access, the content will be displayed in a default font. 

• Calling script libraries or font libraries automatically triggers a connection to the library operator. In theory, it is possible – but currently also unclear whether and, if so, for what purposes – that operators of corresponding libraries collect data.
• The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy.

Third-party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information. 
This Privacy Policy does not apply to the practices of companies that we do not own or control, nor to individuals whom we do not employ or manage, including any of the third parties to which we may disclose information as set out in this Privacy Policy. 

How do we safeguard your information?

We take great care in implementing and maintaining the security of the Site and your information. We are fully committed to securing your information. We have put in place necessary physical, electronic, and managerial procedures to safeguard and secure the information we collect from you. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorised access or abuse our Site, and we make no warranty, express, implied, or otherwise, that we will prevent such access.

Transfer of data outside the EEA 

Please note that some data recipients may be located outside the EEA. In such cases, we will transfer your data only to such countries as approved by the European Commission as providing an adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

Advertisements

We may use third-party advertising technology to serve advertisements when you access the Site. This technology uses your information with regards to your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser).  You may opt out of many third-party ad networks, including those operated by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.

Marketing

We may use your Personal Information such as your name, email address, telephone number, etc., ourselves or by using our third-party subcontractors, for the purpose of providing you with promotional materials concerning the services that we believe may interest you.  
To respect your right to privacy, within such marketing materials we provide you with the means to opt out of receiving further marketing offers from us. If you unsubscribe, we will remove your email address or telephone number from our marketing distribution lists. 
Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important email communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

Corporate transaction

We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation, or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

Minors

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow the use of our services by minors without prior consent or authorisation by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at info@wimbledontraining.co.uk

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the “Last modified” section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

How to contact us

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at info@wimbledontraining.co.uk
Wimbledon Training Services Ltd Reg.No.11969704
Last Modified  13/08/2019

Call us

02038934102 | Monday – Friday 9:00 – 17:00

Email

info@wimbledontraining.co.uk

Main Training Centre

Falcon House , 19 Deer Park Road South Wimbledon SW19 3UX